At Intuit, I redesigned Intuit Academy’s exam experience to boost learner confidence, provide clearer feedback, and celebrate progress at every step. With over 120,000 exam attempts and nearly half of support tickets tied to exam confusion, these improvements reduced operational burden while strengthening the academy as a reliable pipeline for expert talent.
Duration: 06/2025 - 09/2025
My role: Product Designer
Category: Financial Technology/Instructional Design
Team: Virtual Expert Platform, Manager: Sean Serrano, Buddy: Khaleelah New
